Good afternoon,
This proposed resolution was cascaded down from our Technical Director Rebecca Hamilton for review. Upon reviewing the Final Resolution document provided, we do want to address a concern on our end. We recently did away with our old phone system & implemented a new one, in which our claims specialists (adjusters) are now assigned a 5 digit extension that can be reached through our streamlined commercial claims phone number. This being said, we recently has 02 filings triggered on all claims to update our phone numbers with respect to our new system. If the proposed resolution were to be executed, this would result in the extension number of each adjuster to fall off from reporting, thus every EDI file reported for Nationwide would report the same phone number (commercial claims). Without the extension reported, aside from difficulty reaching the desired adjuster when necessary, we are not sure if this would result in a negative impact for EDI reporting, if at all. I have provided a few screenshots to showcase how the adjusters phone numbers (DN0137) look for reference.
Please feel free to respond with any questions or clarifications needed.
Thank you!!
| Kalli Sankey Sr. EDI Analyst Workers Compensation Proud Nationwide Member 614-450-0493 x12067 sankek1@nationwide.com |